Terms & Conditions of business
By booking a place, giving a deposit, paying in full for either coaching, consulting, breakthrough sessions, life coaching, open or bespoke training workshops, seminars or courses you are agreeing to the following terms & conditions
Workshops, Seminars, Courses - 20% deposit is required on booking; full payment is required 14 days prior to commencement. If booking within 14 days of commencement date then full payment is required on booking.
Coaching, Consulting days – Full cleared payment required 24 hours prior to commencement.
Where a coaching / consulting period is agreed i.e. 12 monthly sessions, then payment is fully in advance, unless otherwise expressly agreed to be quarterly in advance
Breakthrough, Life Coaching sessions – Agreed deposit covering the confirmation of appointment date and pre-session preparatory work is required on booking and is non-refundable.
Full cleared payment, for work on the day itself, is required prior to commencement.
Workshops, Seminars, Courses – Cancellation 28 days or more prior to commencement will result in a 20% administration fee. Cancellation within 28 days of commencement will result in a 50% refund.
There will be no refund for cancellation within 48 hours of commencement.
Coaching, Consulting days – Cancellation within 72 hours of commencement will result in a 50% administration charge. For an agreed number of sessions i.e. 12 monthly sessions then a minimum of 1 months notice is required to cancel the agreement
Breakthrough, Life Coaching sessions – cancellation prior to commencement will result in forfeit of deposit.
n.b. Coaching Change’s intention is to give a service and build relationships not retain money, to this end where and if possible Coaching Change will look at alternative dates or credits at its discretion.
Workshops, Seminars, Courses – Start, finish times and refreshments are as per individual course joining instructions.
Coaching, Consulting days – A working day is considered to be 7.5 hours between the hours of 8.00a.m. & 6.00p.m. Refreshments are not included. Travel (up to 1 hour – 45 miles approx each way included) & accommodation, room hire will be negotiated and charged separately as required by client.
Breakthrough, Life Coaching sessions – A working day is considered to be 7.5 hours between the hours of 8.00a.m. & 6.00p.m. Breakthrough sessions may in some cases take longer but will not incur any additional charges. Refreshments are not included. Travel & accommodation, will be negotiated and charged separately as required by client (up to 1 hour – 45 miles approx each way included)
Breakthrough Sessions & Therapy work – Should the eventuality occur that a noticeable change has not been achieved on the day and the client has followed all instructions and tasks required - then a refund may be given, of 50% of funds paid that day - when requested prior to departure, less any reasonable costs incurred by Coaching Change to cover such items as accommodation, travel, room hire, preliminary or research time (this list is not exhaustive) etc.
If on the day, there has been progress and it is felt that further time would hence be beneficial, then agreement may be reached to undergo some additional therapy related time, to be done at an agreed reduced fee - at this time any refund option is forfeited.
When working on weight-loss issues the refund option is not applicable, as this clearly takes extended time scales to be recognised and involves many other factors that I would not be present for.